GIFT CARD MATCH PROGRAM

FREQUENTLY ASKED QUESTIONS

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Once you arrive in the store, you will see 3 categories to businesses participating all over the county: Restaurant, Retail and Services. Pick a category to get started!

 

Even though the payment system is run by PayPal, you don’t need a PayPal account to complete your payment. Simply follow the checkout process until you see the option to buy with your debit or credit card.

Yes. In Round Two (Launched Sept 8th) Each customer is limited to purchasing 5 gift vouchers, or a total of $100 per transaction. These limits are set in order for us to make sure more customers have a chance to purchase. If any customer is found to be abusing the limits by creating multiple accounts using multiple email addresses, we will blacklist that customer from participating in the program. 

No. Business Owners and immediate family members (husband, wife, mom, dad, children) are not allowed to buy vouchers to their own business. We find this activity fraudulent and anyone found to be committing these acts will be blacklisted and immediately withdrawn from participating in the program.

Yes. The Gift Vouchers expire one year from the date of purchase. The expiration date is printed on each voucher.

Once your order is paid, you will receive an email from the system (ShoplocalVGA) that notifies you the order is confirmed. This should occur almost immediately after completing your payment.

 

This email will also contain the serial numbers (unique codes) associated with each voucher, and attachments that contain the voucher images for you to print. Simply open each attachment and print them individually.

There are some instances where your email provider’s spam filter will kick in and either block attachments or send the system’s emails (ShopLocalVGA) to your spam or junk folder. If you do not see your confirmed order notification in your Inbox, please check your spam or junk folder for the email. 

 

If you have allowed a reasonable amount of time to pass and you have checked your spam or junk folder and you STILL do not have your vouchers, please send an email here. You will need to provide the name and email address you used to create the order, in order for us to be able to resend it to you.

For every $20 unit purchased, you will receive a $40 gift voucher with a unique code. You must print the voucher out and present it at the time of payment. If you do not have a way to print the vouchers, you can forward them to your local Chamber of Commerce, who will print them out for you.  Each business is provided with a record of these unique codes, to verify the validity of the voucher.

Once you redeem a voucher, it is up to the business to utilize their own in-store credit process to handle any balances left after a purchase is made. This may be in the form of an in-store gift certificate or gift card or simply recording the new balance on your voucher for you to bring back later. The in-store credit method may still fall under the same expiration terms as stated on the voucher. Vouchers cannot be redeemed for cash or used for gratuity and change will not be given.

No. The value of the voucher is only guaranteed up to your payment amount. The matching value is subject to verification of matching funds being available at the time of purchase. We will try our best to cut off the sales of matched vouchers once the fund is depleted, however there may be some purchases that occur after that point. You will be notified by email within 24 hours if your purchase cannot be matched. At that time, you will be re-issued a voucher that reflects the amount you actually paid for it.

In order to participate, a businesses must agree to a set of terms and conditions. In these terms, if the business is unable to honor a gift voucher for ANY reason, this includes a closure – they are obligated to refund the full amount of the voucher back to the program or in the case of transfer of ownership, the vouchers must be transferred and honored by the new owner. If there is a permanent closure, the program will issue a refund to you in the amount that you paid for it.

No refunds will be given other than in the instance of the business closing.